What is ‘Next Day’ delivery and ‘Saturday’ delivery?

The Good Guys offer Monday to Saturday next day delivery in selected metropolitan and regional areas at no additional cost. Simply enter your postcode into the postcode search bar on a product page to confirm if next day and Saturday delivery is available in your area. Provided the products are confirmed as in stock, and the delivery trucks have capacity, The Good Guys can deliver your items to your front door the next day.

Orders placed on large appliances by 1pm on a weekday will be delivered the next day. Large appliances include fridges, freezers, washing machines, dryers, dishwashers, ovens, cooktops, rangehoods, split system air conditioners, and televisions.

What is 'Door to Door' delivery?

Door to Door delivery is our standard delivery service. Taking your purchased product from one of our stores to your nominated delivery address. Door to Door delivery is available on all products listed for sale and purchased online on our website with the exception of Apple iPads.

What is Premium delivery?

Premium delivery is The Good Guys upgraded delivery service. The Good Guys will deliver the product you have purchased into your home, unpack it from the box, then take away all packaging for you as well as removing your old product.

Premium delivery is available for large kitchen appliances, laundry appliances, air conditioners, desktop computers and selected small household appliances.

Premium delivery is not available for televisions, entertainment units, portable appliances, technology products and accessories.

Standard charges apply for single storey dwellings, additional charges may apply for dwellings with stairs. If you have purchased Premium delivery and would like your old product to be taken away, it must be fully disconnected or uninstalled and be readily available for easy removal upon delivery of your new product.

Please note that installations are not included as part of the delivery price. For installations please call 1300 225 564, our team will work with you to understand your needs and provide recommendations to best suit your business.

Where do we deliver to?

The Good Guys will be in touch to confirm your details once you have placed your order. The Good Guys do not deliver to PO Boxes or international addresses.

The postcode search bar on the delivery page, product page or in the cart will confirm the delivery options available in your area. The cost of delivery is based on the product, your postcode and the delivery zone that it falls into.

The delivery of products to some remote/isolated areas may be to the closest barge or Freight Company. You will then need to arrange continued delivery (including any additional cost) from the depot to your home address. Please contact your local store for more information.

Can The Good Guys arrange for my new product to be installed?

Yes, The Good Guys can happily arrange fully guaranteed installation on most products (charges apply), please contact your local store for more information.

How long will it take for my order to arrive?

The Good Guys store that is fulfilling your online order will contact you to confirm whether your ordered items are in stock and ready for delivery. Selected stores can deliver orders the next day and on Saturdays – check if your area is eligible for this service. For all other stores please allow 2-5 business days for delivery to metro areas, and 2-7 business days for delivery to some regional areas from the date your order is confirmed.

Delivery to parts of Northern Territory, Western Australia, Tasmania and remote/isolated areas may take a significant amount of time and are subject to local transport schedules.

Should there be any issues with stock availability, The Good Guys will contact you to advise of any delays. If you have any questions about delivery you can contact The Good Guys store fulfilling your order.

Is my order tracked?

When your order has been packed and shipped, you will receive an email letting you know your order is on its way to you. For further updates on tracking your order status please contact The Good Guys store fulfilling your order.

For our delivery Terms & Conditions please click here
For our Refunds, Returns & Cancellation policy click here